ISO 9001 & ISO 27001 Consultants for Small and Medium Businesses in Australia

We help businesses in SaaS, tech, healthcare, manufacturing, etc achieve and maintain ISO 9001 (Quality) and ISO 27001 (Information Security) certification.
UMISUS delivers clear QMS and ISMS documentation, practical staff training, and hands-on audit preparation - building systems that are audit-ready and actually adopted by your team.

ISO 9001 & ISO 27001 Services for Australian Businesses

UMISUS specialises in helping small and medium-sized businesses across Australia simplify ISO certification.Whether you need to set up a new Quality Management System (QMS) or Information Security Management System (ISMS),
update outdated documents, or prepare for an external audit, we provide
step-by-step support tailored to your business.

Our services include:

• ISO 9001 Internal Audits and Management Reviews - QMS compliance
• ISO 27001 Risk Assessment and Policy Setup - ISMS policies
• Gap Analysis and Implementation Planning - ISO 9001 & 27001 readiness
• Easy-to-Use Documentation (Policies and Procedures) - Audit-ready templates
• Staff Training and Awareness Programs - ISO focus
• Certification Readiness and Audit Preparation - Stage 1 & 2 support
• Information Security Questionnaires (see section below) - CSQs, DDQs, SIGs, etc.

█ Thinking about ISO 9001 or ISO 27001 certification? █Start with a clear plan and practical systems
designed for small to medium teams.

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[email protected]

Testimonials & Professional Endorsements

“We manufacture advanced rail equipment for global clients and needed ISO 9001 systems that could actually keep up. Jack helped us build and audit a quality system that works in practice, not just on paper. His calm, knowledgeable support has kept us on track through every internal audit and improvement cycle.”

K.C. Wong
Managing Director, EPDM
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“Jack led our ISO 27001 implementation from scratch for our SaaS offering, then updated everything when the standard changed. He translated technical compliance into clear, scalable frameworks across the business. It’s rare to find someone who gets security, systems, and real‑world operations the way Jack does.”

John Demelis
CTO, PERSUIT
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“I’ve worked with Jack across multiple ISO-certified businesses over the past 30 years. His depth in both ISO 9001 and ISO 27001 shows, he brings structure, clarity, and practical systems that pass audits and actually work. Jack knows how to get small teams over the line without overwhelm. If you need someone who delivers, this is your guy.”

Alan Kohn
CISSP, CISA, AAIA, Lead Auditor
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Information Security Questionnaires

Enterprises often send SaaS and tech vendors detailed information security questionnaires, also known as Customer Security Questionnaires (CSQs) or Client Security Questionnaires, DDQs, etc.These are time-consuming, complex, and can delay or derail deals.UMISUS helps your team complete them faster and with confidence by providing:
• Clear, client-ready responses
• Guidance on which policies and controls to present
• Professional packaging of your submission with requested artifacts

Q&A

What is ISO 9001?

ISO 9001 is the international standard for Quality Management Systems. It helps businesses improve consistency, efficiency, and customer satisfaction. Certification can also open doors to new clients and tenders.

Why is ISO 9001 important for businesses?

ISO 9001 shows your business manages quality in a structured way. It improves processes, reduces waste, increases efficiency, and builds client confidence.

What are the main benefits of ISO 9001 certification?

Improved efficiency, fewer errors, higher customer satisfaction, easier access to contracts, and a stronger culture of continual improvement.

What types of companies use ISO 9001?

Manufacturing, SaaS and technology, logistics, healthcare, and professional services. Any small or medium business can benefit.

How long does ISO 9001 implementation typically take?

Timeframes vary by size and maturity. Many SMEs complete readiness in about 3 to 6 months with dedicated effort.

What is ISO 27001?

ISO 27001 is the international standard for Information Security Management Systems. It helps protect sensitive information and demonstrates trust to clients and partners.

Why is ISO 27001 important for SaaS and tech companies?

Enterprise buyers expect security assurance. ISO 27001 shortens sales cycles, strengthens credibility, and reassures customers their data is protected.

What are the benefits of ISO 27001 certification?

Reduced risk of breaches, better client trust, smoother vendor reviews, and competitive advantage in sales.

Who needs ISO 27001?

SaaS and technology companies, IT service providers, professional services, healthcare, and any small or medium business that stores or processes client or personal data.

How long does ISO 27001 implementation typically take?

For small and medium businesses, about 4 to 9 months depending on scope, resources, and current practices.

What is a Customer Security Questionnaire?

A detailed set of questions from a client about your security practices, policies, and systems. Common in SaaS and tech procurement.

Why do clients send Customer Security Questionnaires?

To check how you protect their data and to assess risk before signing contracts or renewing services.

Can you complete Customer Security Questionnaires for us?

Yes. I complete questionnaires in collaboration with your internal team, using your actual practices and evidence, so responses are accurate and professional.

What is a Trust Pack?

A bundle of core policies, security statements, and evidence documents that address most common security questions up front.

How does a Trust Pack help with sales?

It replaces ad hoc scrambling with a ready set of assurance materials, which speeds up reviews and builds confidence.

Do you only work with companies going for certification?

No. Many clients just need help with Customer Security Questionnaires or a Trust Pack. Certification can follow when they are ready.

Do you work only in Australia?

I support businesses in Australia and globally. Most clients prefer the work to be delivered remotely.

Which industries do you support?

Manufacturing, SaaS and technology, logistics, healthcare, and professional services. Support is tailored for small and medium enterprises across Australia.

How long do projects usually take?

Questionnaire support and Trust Packs are usually delivered within two weeks. ISO implementations take longer due to scope and evidence needs.

What’s the easiest way to get started?

You can either complete the contact form or book a free 30 minute consultation in my calendar. Most clients prefer the consultation as it gives them fast answers and a clear next step. Book your free consultation here.